Refund and Returns Policy

Terms & Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to Mindful Healing’s use of cookies in accordance with the terms of Mindful Healing [privacy policy/cookies policy].

License to use the website

Unless otherwise stated, Mindful Healing and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You may not: 

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.
  • (Where content is specifically made available for redistribution, it may only be redistributed within your organisation).

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Mindful Healing’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Mindful Healing’s express written consent. 

Limitations of liability

Mindful Healing will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Mindful Healing has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Mindful Healing’s liability in respect of any:

  • death or personal injury caused by Mindful Healing’s negligence;
  • fraud or fraudulent misrepresentation on the part of Mindful Healing or
  • matter which it would be illegal or unlawful for Mindful Healing to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. 

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Mindful Healing has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Mindful Healing’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Mindful Healing’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Mindful Healing.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforce ability of the other provisions of this website disclaimer.


You hereby indemnify Mindful Healing and undertake to keep Mindful Healing indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Mindful Healing to a third party in settlement of a claim or dispute on the advice of Mindful Healing’s legal advisers) incurred or suffered by Mindful Healing arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Mindful Healing’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Mindful healing may take such action as Mindful healing deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Mindful Healing may revise these terms and conditions from time to time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.


Mindful Healing may transfer, sub-contract or otherwise deal with Mindful Healing’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you (the client) and Mindful Healing in relation to your use of this website and supersede all previous agreements in respect of your use of this website. Please note that by signing up to this site you are agreeing to receive marketing emails and product updates.

Pricing Disclaimer

All prices on this website are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced. Where a product is listed at an incorrect price on the website, this may be due to an error or change in pricing information received from our suppliers or due to fluctuating exchange rates and Mindful healing reserves the right to refuse to honour any incorrect prices on the website. 

Shipping and Returns

Shipping Policy and Disclaimer

Mindful healing uses 3rd Party couriers for deliveries. We will charge a flat rate of R160 for delivery to anywhere in South Africa.  Mindful Healing will not be held liable for any delays in deliveries by the 3rd Party couriers.

Turnaround time per order is about 4-5 days for main city centres and 7 working days for outlying areas.

Returns Policy

Mindful Healing accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition and packaging. 

Goods must be returned within 7 days from the delivery date. 

Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.

If you are eligible, we will send you a replacement product.

Should you wish to return your item/s, we will issue a full refund based on the price you paid for the item less the courier collection fee of R160.

Please note you will be responsible for the courier collection fee when making a return and if you want to exchange your item, there will be two courier costs (courier cost to send the product back to us and the courier cost to resend you a new product). 

Shipping and handling charges are not refundable.